James B.

We booked an apartment in Amsterdam and paid through Homeaway.com. We stayed there between 27-31 March 2017. The problem we have experienced is the non repayment of our 250 euro damage deposit which the landlord has agreed to refund to us. We have written and telephoned Homeaway several times and their customer support is awful. You'll get through to a call centre either in India or the Philippines and although calling over 10 times and receiving an email confirming that the delay in receiving the refund is due to a problem with their website, we don't have any faith now that the refund will be provided to us. We will never book an apartment through this company again.