James B.

Their prices and selections are great, but the main reason I'm taking time to do this review is to commend their customer service. I've had no better customer service Anywhere, for Anything, Anytime. That's a Triple A rating. My name is James and I whole heartily stand by this review.

Customer Service is terrible. I was attempting to purchase a front skid plate for my 2013 Rubicon and ran into several issues.
* Part number not valid in their system.
* 30offshipping discount was not applied during checkout. The discount started out showing in the basket, but disapeared by the time I got to the confirm button.
* Online texting/messaging/help not working
* 800 support person not polite or helpful... he clinched the no-deal, I did not buy.

Their site did not recognize the BDA-JK5123 Body Armor skid plate as a valid part for my Rubicon when every other jeep part site I visited said it was which would cause a return issue if I wanted to return the skid plate. Their return policy clearly states, return not accepted if wrong parts ordered.

Attempting to resolve: Their online "How can we help you today" messaging does not work. I tried in three different browsers: IE, Chrome, and Firefox

Called the 800 number. Person answering gave no information about himself or even a polite "how can I help you". He continued to interrupt instead of listening to the customer. Just plain rude and offered no help at all.

To download something they force you to run/install Easy Online Conversions – Allin1Convert toolbar. THAT'S CRAP.

You must be logged in to download. "Click here to log in, or you can also create a free new account." MORE CRAP.

I clicked on the link homeinsuranceweb.org (notice ORG) within their email with the heading "Looking For Affordable Home Insurance?" and am really directed to homeinsuranceweb.com (notice COM). I, like most if not all others who make note of domain names, still consider. ORG to be non-profit domain and consider its use as a label in their email (3 times) to be misleading at the very least.

http://en.wikipedia.org/wiki/.org (Thank you wikipedia):
The domain extension was originally created for non-profits, but this designation no longer exists and today it is commonly used by schools, open-source projects, and communities as well as by for-profit entities, some of which may use the suffix in an attempt to misleadingly suggest their non-profit status.

Annoying website with popups and "can I help you" IM. Impossible to really explore what this "school" has to offer. Advice to Florida Tech: Get rid of your intrusive methods. If people want more information they will ask for it. You lost me as a potential student. How many others are you losing because of your intrusive methods?