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Amazing Customer Service! I ordered and received tubes for by Budda Superdrive. I had a problem with the power tubes & 1 preamp tube. I contacted Tube Depot, and the offered replacement immediately. I was sent a mailing label to return the tubes, and promptly received replacements. The replacements appeared to have an additional charge I contacted them and spoke to Michelle. She was professional & knowledgeable. Michelle assured me there was no charge for the replacement. I have ordered thru Tube Depot in the past for my small collection of tube amps, but I'm far from being an important customer. Michelle treated me as though I had a high volume account, and valued my business. I heartily recommend Tube Depot and praise their commitment to the customer.
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James we apologize for a delayed response here, but we want to take the time to let you know we appreciate your feedback and your business. Offering quality products, competitive pricing and exceptional customer care is the focus of our company. We're really happy to hear we're doing it right. Every order is important to us, no matter the size. We value the person behind that order that took the time to place their business with us specifically. Let us know when we can provide further service for your tube/supply needs. Thanks again for the shout out-Michelle