Worst product i have ever purchased! Unfortunately, i own ~$10k in ryobi products. I have never had an issue w/any so i have never had to deal w/customer service. I have owned this lawnmower for ~1yr, and it has worked for ~ 5mos of that time. What makes it worse, is the customer service is probably the worst i've ever come across. For ex) i took it back to the instructed facility by ryobi. The facility looked at me like i was stupid. So i had it driven back. 3hrs of wasted time, $100 out of my pocket. I've spent almost $600 in lawn care b/c this garbage machine doesn't work and ryobi will not do anything about it. Third time it will be in the shop if i can find one that works w/ryobi. This will be my last ryobi purchase gauranteed!