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If you count on that it is China, it's quite acceptable. Long (but free) delivery times, with exception of mobile phones and tablets usually not caught by czech customs. I'm missing search by product number (when I want buy something again, selected from several similar items with varying quality and price).
When there is a problem, it gets eventually sorted out, but you have to be patient. It's a good idea to write in simple english because of extensive use of google translate on the Banggood's side.
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Huong S,
Firstly, we apologize for the long time delivery, sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Secondly, we usually reply customer's mail in 24 hours. There are thousands of mails per day and we reply chronologically. So we would try our best to solve your question in a short time.
Hoping for your kindly understanding.
Best regards
Banggood Team
Dear Jakub J,
Firstly, we apologize for the long time delivery, sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Secondly, we usually reply customer's mail in 24 hours.
There are thousands of mails per day and we reply chronologically.
So we would try our best to solve your question in a short time.
Hoping for your kindly understanding.
Best regards
Banggood Team