Jake B.

They automatically show the first review written about a company. Which is probably most often a negative review written in anger. This is kept up as a permanent thing with virtually no option to delete it. We recently had a potential customer bring up the 5 year old negative review to us. We then promptly called around to some of our other previous clients. We now have four other fantastic reviews that Yelp automatically decides are "not recommended." Of course they are not recommended because none of these clients use their system. It's an incredibly un-fair and biased way of rating a business. They are saying it's "freedom of speech." But, only showing consumers what they decide is relevant information. This is incredibly corrupt. They constantly hound us trying to get us to pay into advertising. They will never receive a penny from us. I hope that one day somebody launches a class action law suit against this company and we may be able to be part of that.