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Jai W.

Contributor Level

Total Points
81

1 Review by Jai

  • RushCard

10/27/21

I have been with Rushcard since 2010. Ive never had an issue with them until recently! I have two cards which I use for both my boys SSI benefits. Last month (Sept 27th) I received an deposit for the Oct payment. When I checked my account through the app only one childs payment posted but not the other, mind you its not supposed to come until the 1st so i waited. I reached out to Rushcard after it didnt post the next day. I was told wait 1 to 2 business days. I waited... I end up reaching out to SSA and they told me on their end its clear. So I called Rush again. They told me it was recieved but for some reason did not post. They told me they would escalate this to cooperate and to wait 1 to 2 days. Reached back out again and this time they told me it was never a deposit for that amount. You can only imagine my fustration! They again told me to wait 1 to 2 days so they could fix it. Long story short I still havent recieved the deposit for SEPT and and its now going into NOV. Rush claims they have no idea what happened. I called SSA to change my bank acct. They confirmed with me that it was switched. Fast forward to Oct 26th apparently SSA lied to me because it went to the same acct. Yesterday I was supposed to had received Nov payment again one child posted the other did not. Reached out to rushcard and they told me the same thing that it was recieved but not posted and they would escalate it. Now I am missing two deposits and no one will help me! Please Share this I NEED HELP! I have proof of everything I said and more!

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