Jahni M.

I have reached out to customer service several times for assistance on a few different issues. I am always asked for account information for the student having the problem. I understand that may be needed sometimes, but when my initial inquiry was asking for more information about something that stated in a recent webinar to be available and I have been unable to find it. It has nothing to do with a specific student account. It has nothing to do with a specific class, and yet they asked for user affected account information.

Their response was for me to reach out to the individual in the webinar... It was literally held by this company, and their website. I asked where to find the worksheets available for needed additional review. Why can their own customer service not help me with this? Absolutely ridiculous.