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1 Review by jahmani

Amazon

Amazon

9/14/18

Amazon is not the first website that I would order an item from. Amazon has a tendency to deliver packages days after it was scheduled for delivery .Sometimes they don't even ship your package until the day that it was supposed to be delivered to you. If it's an important item that you drastically need in a hurry I suggest shopping somewhere else. They are sometimes very unreliable, their customer service can use some improvement, and their delivery times are usually unpredictable to say the least.

I ordered lights to decorate my dorm room off of amazon and I never received my order from them. When I first ordered it they told me that it would come within 4 to 5 business days: however, that was not the case. My lights did not ship until the 4th day of me waiting for them. I waited a couple days to see if my package would come. After about three days of not receiving my "shipped" package I decided that it was time to take matters into my own hands. I first called the delivery company that was supposed to drop off my package and they said that they never got a package for my address or name. I then decided to email amazon and they replied back saying that my item was shipped to the postal service that would be delivering it. Although, they said that my items were shipped I still did not receive them days later so I decided to call the company to and find out why.
The first time I gave them a call I was on hold for at least 30 minutes waiting to talk to a representative. After being on hold for a significant amount of time, I was told that there were no available representatives to talk to at that time and that I should call the next day. The next day when I called I was on hold for a while but I finally got to talk to someone about my order. I was told that my order had been sent back because of an unknown error. I never got an email or notification saying that the order that I have been waiting on for weeks was sent back. When I asked why my order got sent back the representative told me that she was not sure why but sometimes it just happens. When I asked for my money she told me that I had to email amazon or go to the website and click on "about refunds" and ask back for my money there. So I emailed amazon and asked them for a refund due to the fact that my package got canceled but I never got my money back. The next day they emailed me and said they would refund me my money back within 24 hours of my initial email. I waited for the money but it never went back into my account so I emailed them again and this time they didn't respond until days later saying that, once again, they would send my money back to me.
After not receiving my money a second time I just decided not to worry about it and just decided to be cautious of where and what I buy online. Next time I know not to rely on Amazon so much for my online shopping. Next time I know to be cautious and what sites I shop on. If you do decide to shop on Amazon just be mindful of what you get and who the seller is that you are getting the product from.

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