Jadin K.

I was thinking of ordering furniture, and hit purchase by accident on my phone--worst mistake I ever made. This was late at night so I called immediately the next day to cancel, was told that my order had gone to shipping to be processed, and so couldn't be cancelled with a regular customer service agent. Ok. Had to be connected to a different department and was disconnected THREE TIMES after a wait of 20 minutes or more. FINALLY got through on the fourth try and cancelled the order. Was told that the order would not ship and we would get a credit back to our card in 5-7 business days. Time passed, that did not happen. Had to call AGAIN, finally got a reasonable person on the phone who cancelled the FURNITURE portion of the order, and never sent a receipt notifying me of the refund, even though she checked my email address... am on the phone right now for the millionth time trying to get the $299 shipping charges reversed since NOTHING EVER SHIPPED. You people need to get a better billing system to take this burden off of your potential customers. I had never ordered from them before and because of this I will NEVER purchase anything from this story ever again.