They advised me I had 7 days to pay a change of address fee, they then proceeded to cancel the option to pay online, said I couldn't pay over the phone, made life SO difficult and then cancelled the policy anyway, now I have a cancelled insurance on my file and am being charged through the nose! I'm a single mum and this pushed me into financial difficulty - they DO NOT care about their customers, they are only out to make money and will stamp on any little people with no due regard! I beg you, DO NOT USE THEM OR ANY OF THEIR COMPANIES!