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I ordered "BLONDE" extensions and after 2 MONTHS received "BROWN" extensions. I contacted them by email, since no phone number is available. They are in China, so the each time you email, you have to wait at least one day for a response. They told me I had to send the hair back to China in order to get a refund. They lied and told me they would reimburse me for the $28 shipping cost. Once they received the hair, they DEDUCTED a 15% fee and did NOT reimburse for my shipping cost. In conclusion, I ordered hair, got NOTHING and was ripped off $68. They made the error and I ended up paying for it!:-(
Jada M.'s review of Market Hair Extension earned 2 Very Helpful votes
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I ordered pkgs from Market Hair Extensions March 16/24. Tracking is either not available or very...
Incredibly cheap, not even real human hair, false product, dont buy! Scam product, dont value the...
Hi Jada
I am really sorry to hear your problem, because of the convid19, the standard shipping method in Canada is a little slow, we are really sorry for that, but we have resolved the problem now, for the returning if it is our fault, you will get the full refund, but if your fault, you need to bear the 15% restocking fee and shipping fee, you can check our refund policy, please email us customerservice@markethairextension.com!
Kind regards,
Market Hair Extension