I ordered several items for my snake. When I got my order something was missing. I was charged but did not receive this one thing. Everyone makes mistakes, so I informed them of my missing item, expecting it to just be shipped out and taken care of or refunded. Nope. No call back, no email, no response at all, I'm just out of luck. Guess I should have read reviews before I ordered. Unless you have money to hand out, I recommend you find a different company to order from!