Jacqueline V.

I spent the last 2 weeks talking with Groupon and the hotel I booked with to get a refund on our reservation as their was a natural disaster in our area so their water was off and no elevator to use. So they informed us that they will be happy to provide a refund but I have to got through Groupon to do so. After multiple customer service tickets with the General Managers information to waive their cancellation policy and provide refund they send me each time they tried to reach the establishment for refund but was denied approval and can't process a refund. Same automated email each time. Will never use their services again.