We were in a pinch and during a pandemic trying to still have our wedding (June 20th) We thought because we were ordering online it would be fine, after all they do no contact drop off. They don't tell you that if you live outside of x range they ship it through a regular postal service. We live in kitchener and received flowers from DHL.
No big deal, I'm sure it's economical for them...
Considering they didn't ship our flowers with any kind of water source in over 30 degree weather inside a box with no air vents.
Yeah they warn that the flowers will be thirsty. NO KIDDING! If you leave flowers out of water for a whole day and ship them in a non-refrigerated vehicle in the depth of summer they'll be thirsty? Weird.
The flowers we ordered were white roses, baby's breath, star of Bethlehem, and myrtle.
Thinking I can perk them back up I put them immediately in water in the basement bathroom, away from anything (no breeze/drafts) and in cool temperature.
Nope. By the time we tried to use them for our ceremony the heads were bent and falling off. The star of Bethlehem never bloomed, and myrtle was half bald, and the baby's breath had started to brown. I did my best, but did they really do theirs when they shipped them?
We were gifted replacements from my parents (from Costco) because they were so dissapointed at the lack of communication and we couldn't afford anything else. But because everything is in the middle of a pandemic and was done in a rush we didn't take pictures of our garbage flowers, and because we trusted the quality that they could be revived we didn't ask for a credit in time (within 12hours of receiving them) and were denied.
We emailed the person who contacted us about an original miscommunication 2 separate times about this matter and got nothing back. Then a few days ago we were asked to make a review so here it is.
Would not recommend. EVER!