Jacqueline S.

I placed an order on July 9th. They charged my card the full $1200 the next day. According to their website and customer service recorded phone line, the average delivery time is 5-7 days. It does state on the homepage of the site that they are experiencing delays due to high demand. This is completely understandable so I waited 2 weeks (double the normal delivery time) for them to ship my order. Still nothing. I tried emailing, texting, live chatting and calling and could not reach a human. The emails and texts don't receive a response, the live chat is automated, highlights key words from your messages and replies with generic answers that may or may not apply to your questions. The phone number is even more of a joke. It's also automated and sends you in circles. I also went on to their site to request a callback 4 days ago. Still nothing. I get the production and shipment delays during COVID but an update and a reply is expected. I can't even cancel my order because their systems are a joke. Now I have to dispute it on my credit card. I'd say they have the worst customer service but they don't have any service at all.

I signed my son up for a week for this coming summer. I also convinced my sister to sign her two kids up as well. Due to a family emergency we have to cancel our orders. We reached out to customer service and after 2 emails I finally received a reply from the owner. She said that their refund policy says there are no refunds but I can get store credit and attend another time.

Not only am I requesting a refund over 2 months out but NO WHERE during the ordering process does the website say this so called refund policy. The only refund information on there is about returning actual books created/purchased. I replied back and told the owner about my reasons for canceling and asked if she could issue the refund due to my circumstances but I haven't heard back.

In this day and age how could you have such an absurd alleged refund policy that is not listed on the site nor is good business practice in general. Customer service should always come first. This is ridiculous.

If I could give them negative stars I certainly would! I was so excited to sign up for a healthy- food delivery service for my family's busy weekdays but I haven't even received my first delivery yet and I'm already disappointed!

After seeing their ad on Facebook, I went to their website and everything looked amazing so I proceeded to sign up. The default delivery date showed this Friday and I discovered I was unable to change the delivery date to next week (as I know I will be out of town this weekend for Easter). On this same screen it states, "You can change the day later," so I went on through the purchasing process. I selected the $129 plan for 12 meals a week which I felt was worth it considering the time I would save during the week. After completing my order I could not find anywhere that would let me change the date. I searched all over the site and the Help section with no luck so I emailed customer service with my concerns immediately after placing the order.

Their reply was absolutely shocking. Shocking because it's 2016 and Customer Service is key to the success of any business and Freshly could care less if they address my issue. They basically told me that the order was already processed and suggested that I donate the food or give it to a friend if I don't want it. I never said I did not want the delivery, it just needs to come next week because I will be out of town Fri-Sun so no one would be there to receive the order.

I cannot wrap my mind around how they believe this is an acceptable reply to my email. I'm a brand new customer that expressed my concerns about the delivery date 4 days prior to delivery and literally as soon as I placed the order.