Jacqueline M.

I had a perfect credit score when NationStar aka Mr. Cooper bought my personal information posing as a mortgage loan servicer. In 2015, I discovered my ID had been compromised with my mortgage information and I jumped to the challenge. I alerted the Fort Worth Nissan dealership, who had sold 3 cars to the fake me in about 2 weeks for almost twice their book value. I reported this to the police and also gave them the online ads attempting to sell the vehicles with phone numbers of the seller aka fake me. I froze my credit, jumped through all hoops and to-do checklists with the FTC, FBI, etc. I found and reported cosmetic surgery loans, bank accounts, credit cards, more cars, an apartment (near Mr. Cooper in Dallas, The View at Kessler Park). I contacted management, verified the latest stolen vehicle (#4 or 5 of 7 I know of) was in the parking lot with matching plate. Informed them of the fraud and my intent to file a police report, left my number & called the police, filed the complaint. Years later in 2020, I get a nasty letter demanding rent in arrears. They (the police & management) let the fake me live there and never arrested her! When attempting a refi on my home, I was told my mortgage was not showing up on the 3 credit bureau's. The ID theft was sabotaging my work and my life in horrible ways. For the last 6+ years Mr. Cooper has refused to secure my account. Has repeatedly stated they have no fraud policy or obligation to remove the public/criminal's access to my account. The Attorney General is now involved since 2020 and the fake me is quickly being scrubbed from the internet. It appears someone is working OT to clean up my damaged credit quickly. They even replaced the management and changed the name of the apartment building this year to Skyline at Kessler Park. Mr. Cooper refuses to protect my account from fraud and will not act unless I give them the name of the employee who made the numerous changes on my account which allowed this to continue unabated for many years. Of course I can't do that, but the lawsuit will come at a very disappointing time for Nationstar, as they position themselves to begin their post pandemic foreclosure scams. It's going to be a bloody hot summer in 2022. I intend to renovate the 11 story building into a homeless shelter for victims of Mr. Cooper fraud when I own it. I've served on the Board of the Central Community Housing Trust, before it changed names too. Aeon will do good with all those units.

I have recently become disabled and am no longer able to shop in person, so I decided to use the online site. I bid on an item from the Western and Northern Connecticut location on 5/6/21.
Order #*******
If you need further information, please contact the seller below:
Goodwill of Western and Northern Connecticut
Your payment was received 5/8/2021 2:50:20 PM PT
Your Stripe confirmation number is: ch_1Ioy2RJjZWhNnv5o4YUJCiQ8

Shipping Information
Order has not been shipped

Not only has my item NOT shipped yet over a week after I paid for it, they have not even responded to my messages! Each location is run independently and they converge online. Here is a list of the issues I have noticed in the last 2 weeks of bidding on items at ShopGoodwill:
1. Watch for exaggerated weights in shipping. For example, a decorative pot about 15" round weighed 7 pounds, it was entered at 49 pound shipping price. When I asked for the error to be corrected it was reduced to 39 pounds! So I did not bid on it. This is NOT an error, it is a scam.
2. Another item of clothing was less than a pound and was entered as 15 pounds for FedEx shipment, more than 3 times the cost of the item! When I requested it be changed to Priority Mail USPS, they made the change but INCREASED the handling fee! Basically, an organized rip off.
3. So I decided to ONLY shop the 1cent shipping on clothing. The result has been the complaint above.

Shop carefully, not all locations will do this but many are. I was told each location runs independently and the nice people at the Colorado location have been honest but many locations are in on the shipping scams.