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After multiple attempts to contact Shein through the website for my return label, I quickly got a response to the below review. They appear to have reimbursed me (not yet shown on my account), but their helpful efforts to reimburse the shipping fee could basically only work if I have paypal or they can add it to my Shein wallet. It need not be said that I am never ordering from them again, so will not get the shipping reimbursed as they intended. Almost happier to be done with them. Never ever order there!
Not only do you have to pay for the return shipping fee, but the process of even being allowed to return your item is dramatic! You have to request a return online and they promise to give you a link for your return label. However, you have to "remove the last 3 words in the html link once you have logged in on the website and replace them with your order nr". I tried every possible variation but nothing worked. Still waiting for a reply. Oh and if you don't specifically state that you want money returned to you, you get your refund in Shein points... uh no thank you, never ordering here again!
Dear Jacqueline,
Our team has emailed you via Dispute@Shein.Com with your return label. Kindly respond at your earliest convenience. We hope to hear from you soon!
Jacqueline M.'s review of SHEIN earned 3 Very Helpful votes
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