Jacqueline L.

I went into the BBB location in San Leandro Ca to do some returns and make new Purchases. First off there were no baskets outside for my return items and I had to drag my heavy items by hand and in my Purse. After gathering new items I went to cashier to exchange my recieted items. After making purchases I forgot one item and asked employee if I could bring basket with me, she said yes. Later an employee asked if he could take my basket to the front while I shopped. I said no problem. After shopping I noticed my paid items had been searched by a employee and items were missing. They told me they searched the camera and I did not have this item in my possession when entering. The item was in my purse because they had no baskets for me to put all my items in. Bottom line they refused to give me back my items. They never contacted police or mall security they took it upon themselves to investigate me for theft without even questioning me one time. I will be filing a claim with my local courts via my attorney.