Jacqueline L.

I have only being buying on Poshmark for a few weeks now... I made several purchases that when arrived, were exactly as stated and photographed; however, I recently made a purchase of a vintage looking black Michael Kors handbag & also purchased a matching black MK wallet. The seller was contacted by me to ask if there were any rips/tears on the interior or exterior of this handbag, and was told no... I asked the seller about a prior post or conversation between herself (the seller) and the potential buyer regarding a tear, but was told again to me that she wasn't aware of any tears... I should have ran fast from her closet/page at that time, but I honestly tried to take her at her word and believe that she was being honest about the shape of the bag in regards to damaged areas. Finally she posted extra photos that showed ink pen stains only at the base of the bottom of the handbag. I agreed that I would still purchase the handbag if that was the only damage, which was displayed at the bottom on the inside floorboard of the handbag; however, once I received the MK handbag & wallet, the handbag told a totally different story... I began to inspect the handbag and found one of the inside pockets also had ink stains that were NEVER disclosed to me in emails nor in the photos... ONLY the ink stains in the base of the handbag Not only did the MK handbag have more ink pen stains than the seller stated to me, but another inner pocket did in fact have a long rip/tear at the seam and an odd smelling brownish stain (probably glue) was at the base of this rip/tear. I immediately contacted the seller via message, but did not get a response. I then took lots of photos of the inner pocket containing the undisclosed additional ink stains and the rip/tear pocket with the brownish stain, and sent those photos to the Poshmark Customer Service to launch a dispute. The seller made one little comment and uploaded screenshots of bit/pieces of our conversation regarding the rip/tear questions and the one ink spot that she photographed that I was willing to overlook before receiving the handbag and seeing much more damage than the seller stated. I then submitted a reply with the full screenshots of our entire conversation regarding my questions asking if there were any rips/tears or other damage to the handbag, and the "rip/tear" conversation the seller had with another potential buyer even before my inquiry, but after 2 days, I received a "Closed Case" alert from Poshmark stating that the seller did not misrepresent the damage to the handbag when it was crystal clear that the seller was 100% dishonest during her sell of the handbag to me in regards to not disclosing all of the damage including the extra ink pen stains in the inner pocket and the rip/tear at the seam of crease of another interior pocket that also was coated in that odd smelling brownish substance. Poshmark had the nerve to offer me a $5.00 credit and suggested I resell the handbag on their website... I submitted an email message to Poshmark letting them know how disappointed I was with how they totally disregarded the facts in my Case and never ever considered the truth that my submitted photos and email screenshots that proved that the seller sold me a MK handbag with much more damage then she stated was there inside of the purse. I have refused the $5.00 credit and will be permanently terminating my Poshmark account as soon as my last two items purchased prior to this incident ships. I will use this negative shipping experience as a " Lesson Learned". I will NEVER use the Poshmark website ever again and truly feel violated as an honest Buyer. If the seller would've been honest and disclosed the rip/tear and the additional ink pen stains inside of the pocket, and I still agreed to make the purchase, then I clearly would have accepted that purchase with a smile; however, both the seller & Poshmark both know in their hearts that I was CHEATED out of my money on an item that was sold to me unlike it was described, but as I was told as a child... " A lesson bought is a lesson learned". I will now go to the Dillard's, Belk, Macy's, Overstock, etc. websites to purchase handbags that I can trust are a reliable purchase... it's worth paying a little extra to get what you are paying for without the hassle of going through what I just experienced.