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Family member requested item from site
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Purchased seats through Seat Geek. Dallas concert was just re-scheduled from February 2019 to June 2019 so that they can film it for Netflix. So now I am stuck with $400 of tickets that I cant use. My only option is to try to figure out how to possibly resale them. A royal pain.
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Hey There!
We can definitely understand your frustrations with the event getting rescheduled like this. As we are a secondary marketplace we are a bit limited on when we can and cannot offer refunds. In the event the event is rescheduled and the original tickets will be honored, we have to honor that sale as well. It's on in events where the box office is offering refunds as the event is fully canceled that we can offer a refund.
That said, we are more then happy to assist in getting your tickets listed for sale so you can recoup the costs. If you are truly in a position where you are unable to resell, we are also more then happy to discuss if there are any options available to you.
We can be reached at support@seatgeek.com or via phone at (888)506-4101
Warm Regards,
SeatGeek