We were duped into buying a Standard Poodle puppy with a tooth issue we specifically asked about due to it being common but not acceptable for the breed. We made sure to pay through Good Dog and they protected the lowlife breeder instead of us. We turned down a local honest breeder with beautiful dogs because of the same issue, which is how we were made aware of it in the first place. The local breeder crate trains and works with puppies daily which the good dog breeder obviously doesn't. The response was for us to drive the 3 hours to the airport and return the puppy we paid to fly to us. Unacceptable. Good Dog then harassed us and flagged our account so we were no longer able to send messages to the breeder of this, or any other, puppy. We ended up contacting another breeder by going directly to their website and learning they never got any of our messages. We kept the good dog puppy and love him very much.
Hi Jai,
Thank you for sharing your feedback with us.
It is our goal that every member of our community have a great experience, and we are so glad we were able to connect with you and chat about your situation last spring. We are also happy that you and your breeder connected and discussed a path forward.
As mentioned in April, we invite you to please send over any documentation that will help us better understand the situation. Please feel free to reach out anytime and we would be happy to offer any additional support if that is helpful. You can contact us anytime at help@gooddog.com, or by phone at 855-446-6336.