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I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!
I wrote this LONG review from Halloween about giving Rosegal a chance because although my items didn't come in the expedited shipping time, I still received them in an acceptable amount of time.
However, I took my chance and placed another order with Rosegal on NOVEMBER 20th. It was a few items for Christmas and I thought "It will be here in time for my holiday decorating!'
NOVEMBER 20th GUYS!
It is December 18th and guess who STILL doesn't have her order? You can't tell me it's because it was coming from a different country because last time my dress came from Hong Kong and it was still here within 10 business days!
Tracking is still stuck on the same thing it has been for days and prior to that still said "Label Created." I reached out to Rosegal to ask when my stuff was going to be here and she told me December 16th.
1 week left until Christmas... what's the point? I needed these items in the BEGINNING of December.
The stuff is cute as hell and the customer service is great but I'm done. Never again am I ordering from this company!
*Sorry for the long review, bare with me!*
I ordered 3 items from Rosegal on 10/11/19. I paid for expedited shipping since I need all 3 before Halloween. I kept checking the tracking on my items but all it kept saying was "label created" so I figured it was early Monday morning (10/14/19), maybe the package hasn't arrived yet to the new location and scanned in.
Today is Friday, 10/18/19. It has been a week, I haven't received anything yet and I was getting nervous. I looked up reviews for the company and apparently a lot of people have this issue but Rosegal says that they tell people what item was in stock/if it shipped, etc.
I knew I had ordered items in stock but went to check for shipment information.
Here is the scoop: 2/3 of my items say they shipped on Monday 10/14/19.
My other item says it shipped on 10/16/19. Why so late? Idk.
I am hopeful that everything DID ship since I just checked the tracking on both packages and they still both say "label created."
Fingers crossed they will be here soon and then I can update my star rating! I want to love this company so bad as they do have amazing items and this is my trial run!
*Update*
After this review, Rosegal reached out to me to let me know where my order was and what was going on with it. They did refund my expedited shipping I had paid for. The reason my dress was so late was because it was coming from another country. I did receive it the day before Halloween even though shipping estimated it to be delivered afterwards!
My son loves his sweatshirt, mine is a little too small, it fits but I am not comfortable with things being tight so I will order big for now on.
My dress was really nice, I personally did not like the way it looked on me so I let my Mother-in-law wear it for Halloween and she looked great. The quality on all 3 items was good and all 3 items looked exactly as the picture showed.
I just placed an order for 2 Christmas dresses that I ordered a size bigger than what I wear and a Christmas mat. If the mat is nice looking, I will order a few more for my holiday decorating.
Give Rosegal a chance, keep in mind you're paying really low prices so your items are not going to be Ralph Lauren quality but they are good quality and if you have an issue, communicate with Rosegal and you will get an answer on what is going on with your order!
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Jacqueline,
Thank you for your feedback.
We are sorry for this issue.
ROSEGAL items have varying processing times based on warehouse location and stock availability. Each item has it‘s processing time displayed on the web page.
For the shipping issue, please kindly note that there may be some delays between scanning events and the website' s updates.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
We look forward to hearing from you soon.
Best regards
ROSEGAL Customer Service