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Their refund policy is that it might take up to 3 months. They are liars, it goes on forever. I caught them in a lie. They repeatedly told me the refund was being processed by the airline. The airline confirmed and sent me documentation that they had approved the refund several weeks prior. After that they told me the refund is with the billing dept. That was 3 months ago. They're a total scam.
Tip for consumers:
Ukrainian scam.
Products used:
Booked flight
Charged $130 apiece for $55 tickets. Then charged $15 for a $4FedEx envelope to mail me 2 printed pieces of paper - no self-printing option! Stupid me for falling for it. I tried to get my money back the next day and they steadfastly refused. It was clear they are professionals at never giving back anyone's money no matter what. So I called my credit card company and put in a stop on the order.
Look, 3rd party websites will charge more, and sometimes that's convenient and worth an extra $20 or more per ticket. IF the show's sold out, that is. But it wasn't. More than double the face value is an outrage, a pure scam.
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on December 22,2022. Funds are received on the buyer's account within a period of 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.