Jacob F.

I honestly can't believe how they are still a reputable business. In December last year, I ordered a pair of boots, which I was told would be available to ship by the end of the month. A month goes by, and they still haven't been shipped, I thought it may have just slipped through on their end, so I contacted them asking why? THEY NEVER EVEN HAD THE BOOTS IN STOCK! Okay, I got my refund and life went on.

Fast forward to this week, I need some goalkeeper gloves urgently for a preseason game. I see that they have a great sale on NewBalance gloves so I go ahead and order 4 pairs. Again the website clearly states that the gloves are in stock. I even paid an extra $50 to get the gloves shipped via express shipping to arrive on time. Today I look at the order to see if the gloves have been shipped, and the order hasn't even been processed yet because they have the gloves on backorder and wouldn't be available for another month! The lady I spoke to on the phone sounded like she hated her life, and was one of the worst customer service experiences I've ever had. What I can't believe is that they still have the gloves listed as 'in stock'. Now I'm gloveless for my preseason match, and have to wait a week to get my money back so I can't even buy a different pair if I wanted to! Now I think I've learnt my lesson, absolute joke of a company.