Jacob B.

Just an update on a review made a few weeks ago!

If I can give no stars I will. Actually they need a minus!

Weeks now and no communication from this company. I bought a set of headphones. Waited almost two weeks longer than the almost three weeks they said it will take for delivery. Wanted to cancel the purchase as I needed the headphones as a gift for a Birthday long before the actual delivery. Anyway couldn't cancel the purchase as the company didn't reply and when they did it was just generic emails pointing me to the obvious on their website.

Almost two weeks later the item arrived in a damaged box, still determined to return it I pursued this avenue but was very apprehensive of the process in trusting people that don't reply to over twenty emails and texts, numerous phone calls which is never answered and WhatsApp messages as well.

They charge £15 restocking fee, force you to send the product back to Hong Kong even though someone here in the UK post the item from an address in the UK after receiving it from China as they use Royal Mail to post the final stage of the purchase. Yet, you are forced to send it at extra cost to China with the added risk of never knowing to trust the delivery acceptance in China. Obviously after losing trust in a company that don't even reply to emails or other communication. BUT WAIT!

Here is the BIG KICKER! Legally you are not allowed to send Lithium Battery Charged devices in the post to Hong Kong unless you use a special delivery option not even given by Royal Mail International which can cost you well over £60 for a small less than 2kg item. If you send it without properly disclosing what it is you are sending you risk losing the whole thing. Plus you need to insure it, plus you can't trust that they will acknowledge receipt of this item in Hong Kong an on top of it there is an unnecessary restocking fee as the product can just be resold right here from the UK and to crown it all; will you even get your refund back and if so how many months will you have to wait?

I am still to hear from this Company! I have contacted the Ombudsman and I will make sure they stop trading in the UK and ripping off and scamming people. Don't trust the good reviews, they are either lucky in their purchase or more likely self promoting reviews by the company and friends etc.

PLEASE AVOID THIS COMPANY AT ALL COST!
AVOID! AVOID! AVOID! PLEASE SAVE YOURSELF MONEY AND AVOID!