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I bought a quite expensive (1k+) computer from best buy on boxing day of 2017. I went for a 6 month trip after I had bought it and returned home to it with it still in the box. When I went to download Adobe illustrator for my business (geek squad suggested this computer because of that reason and it having some special nivida graphics card) my computer completely crashed. Un willing to do anything within the 1 year warranty, I had to buy their geek squad protection to have them fix it. I took it in on 3 different occasions and it is still the slowest computer I've ever used since the 90's on dial up. But they sold it to me as "better then a mac". They were apologetic in store, and my only request was to make sure they did not renew the membership at the end of the year and they said of course not. Now that I'm going through my bank statements, I noticed they did automatically renew without my permission but the opposite, and customer service is not willing to reimburse my money but only cancel my account now.
Horrible expensive computer
Horrible geek squad service
Horrible customer service
Expert highway robbers
Adore me is a horrible company. Do not order with them, especially within Canada.
My first order with Adore Me when I signed up with them as a V.I.P went fine. I got my order within 10 business days, with all the items that were ordered, in a nice protected box, and reasonable quality. (Not to be compared to La Senzas or Victoria Secrets quality, though).
Now that I've ordered with them a second time I'm being completely ripped off. I placed an order on October 15th. The expected arrival date was supposed to be on October 22nd-25th.
It is now November 7th and my order just showed up at the door. In a demolished box. And a receiving fee of $65 and change. ????!!!!! I refused the package and called the company immediately. Apparently I have to pay the shipping fee, they won't pay for it, even though I paid for shipping when I processed my order. What's even more frustrating, is they are going to have to pay for the shipping regardless when it gets sent back to them, so why not just make your customer happy and pay for the shipping as promised?
The box is on the way back to them. Even if there wasnt an absurd shipping fee I would have probably refused it anyways because of the quality of the box; I'm sure there is missing items.
They will not issue a refund. I am now out $167.98 Canadian for only 2 sets of lingerie. (They get you with low advertised pricing in U.S currency). I never expect to see that money again even when they do receive the box back.
I can not believe they expect me to pay $240 for 2 sets of lingerie. I could go to a designer boutique and pay only a slight bit more for much better quality and service.
This company has turned into scam artist, caused me an unnecessary amount of stress, and literally robbed me of my money.
F you Adore me.
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