Jaclyn M.

Early this morning I received an email with some products on sale from Groupon. I saw something I liked so I purchased it and went about my morning. I looked at it again about 2 hrs 30-45 min later, and decided another color was better.

When I tried to contact customer service via live chat, I had to wait about 5 min to get a representative. I told her my situation and she said that she couldnt edit or cancel the order because it had been longer than 2 hrs since I placed it, and so it was already processed and being shipped. We got disconnected and I thought that was oddly quick, so I went to check on the status of the order. Not only was my order neither processed or shipped, it wouldnt be shipped for 2 days!

I immediately got another representative on live chat and explained to him the situation and informed him that I have a screenshot of the tracking details. He told me the same thing the former representative did, so I asked to speak with a manager. He replied by ending the chat. I have screenshots of that too.

When I was treated so rudely and lied to by their customer service already, I had them call me. Maybe speaking in person would be better. Nope, I got the same run around as before, even after speaking with a supervisor!

All I wanted to do was swap the product for one in a different color. Well, apparently thats not possible after 2 hours of your order being placed. Now I have to go through the hassle of sending it back. I wont be swapping my product out, just returning it to get a refund, and Im canceling my Groupon account that Ive had for years.

Their customer service is rude and unhelpful, and with such a ridiculous policy in place its just not worth it.