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Ordered a phone more than 2 months ago, post nl tracking number says its still in transit, Banggood says its already arrived and delivered at the post office, went thrice at the post office, there's nothing there! Complained, got a response after a week saying there's some sort of problem and offered me a resend or refund, I chose refund and got an email saying they won't refund me right away or in full since the package already arrived at the destination country!
They clearly have no intention of refunding me, at first they accepted that there was a problem with my order and it was never shipped and offered to resend or refund and after I chose refund, they said its already shipped and arrived here! Banggood is a outright Scam, orders worth couple of bucks go through without a hitch but as soon as you order something that's worth more, they will steal your money! So be aware of this site!
Jack W.'s review of Banggood earned 8 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Jack W, we sincerely apologize for all the inconvenience.If customers didn`t receive the package, we will surely solve it, usually arrange resend or refund.If the tracking information shows "delivered" status, customers need to go to local post office to get the proof of not receiving. And we have to explain that it is impossible for us to steal customers` money.As long as you offer your order number, we are bound to solve it for you. Could you please send us your order number or email address you used for order? After checking we will give you a solution.And we will investigate the communication problem of the customer service. Also you can send your complaint to complain@banggood.com.We will improve our service Best regard, Banggood Team.