I have to agree with most of the sentiments on here. I placed an order for 3 stickers for my nephew. The designs are unique and I figured he would like the gift.
The website has "a shipping time estimate". Well, this is also based on a 24-48 hour processing window and a customer is advised to contact Redbubble if the package has not shipped in 48 hours. After 5 days, no email contact from Redbubble and the fact that they had processed my payment, I used their chat feature to talk with one of the reps. She told me they were having some technical issues and my order was caught in a "queue" and there was no timeline for a fix. When I inquired about why I had already been charged, she told me it wasn't a real charge. But when pressed, she then changed her mind and told me the payment HAD gone through but yet my order would not process for an indefinite period. Essentially, Redbubble had taken my money and could not tell me when my items would ship.
The rep then said I could reorder today as apparently the issue had been resolved and they could process orders. I asked her why I would give Redbubble more money for items I might never receive. No response. I then asked why Redbubble never bothered to contact me in the first place about either the technical issue or an order verification. Again, no response. I then asked for an immediate refund and she told me "I will attach a note to your order to cancel it when it processes." I followed-up by asking how that would work since she had no idea when the queue would be processed. Surprise, surprise... no response.
This is all over 3 freaking stickers. How does this pass for customer service? This is a joke. If you choose to order from this site, caveat emptor.
Just as a final note, I have seen on this site several customers that have experienced the same "technical" issue and the reports go back a month. This means Redbubble is not experiencing a technical issue but rather screwing up orders and blaming their tech team. Another blotch on their already patchy face.
Hi Jackson,
This is Frances from TeePublic! I am so sorry to hear about your experience. We always make sure our customers receive their packages and if it's not possible, we will refund them. All orders placed in June shipping to US locations has a minimum of 17 day ship time, so the earliest arrival for June 2nd purchases would be June 25th. For Standard shipping, if selected at checkout would be July 7th. The expected ship time is provided during checkout and in your order confirmation email. Please note that our system is first come first serve (oldest to newest emails), so if multiple emails are sent, each one will push your ticket down with the newer ones each time resulting in much longer wait times. We promise to reply to every email we receive in the order it was received.;)
We appreciate your patience as we navigate delays during this very difficult time. Since you already have a pending message with us, I promise we'll respond to it and make it right. Again, we apologize for the delay in our response time.
Cheers,
Frances