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Not normally one to complain but if I experienced something seriously unjust then you'll bet I'll write an honest -most likely negative- review about it. I really hope I won't have to add to my one review in the future!

1 Review by Jack

The Training Room

The Training Room

3/10/18

Short story:
£3300 out of pocket, completed all self-study material super quick, got the certs, but no job like advert advertised, constant "no jobs available" or "partners not doing recruitment drive atm" replies from their career support.

** Please understand this is my experience/review of the Security Technologist course in IT section. I can't comment on their other courses. **

Long story:
Saw an ad on indeed.co.uk regarding becoming a trainee cyber security analyst, which said job is dependent upon the successful completion of their training. I found the exact same advert in different cities as well. So I ended up on TTR website and gave them my contact details as I was interested in knowing more especially how much the course was as there is no pricing at all. I only knew afterwards why they don't put pricing because it's so high (£3250 (course) +£50 (registration)).

An "assessor" called me soon after asking why I was interested in the course to see if I would be suitable. But it was actually to make it seem that the course was filling up and selective on candidates, which is completely not true. "Assessors" are actually sales people if they get you to pay for course they get commission. My assessor gave me a lot of statistics and info about cyber security jobs and how much they pay especially with the certs they are training you for. At that point he told me the price of the course £3250. I was hesitant due to price but the assessor kept giving me "facts" about jobs I could get into and why I would waste this chance. He even said if price was a problem, I could take out a loan through them. I thought that's good since I won't have to pay a lump sum, but I then found out the interest rates were absolutely insane and charged daily.
**NOTE: DO NOT ever take out a loan through them!! So the sweet talk continued.

In the end, I was a sucker and I bought into all that sweet talk as I was desperate for a job. I paid fully and even paid another £50 for registration fees (although it was supposed to be £100 but my assessor gave me a "special deal"), and the assessor sent me more course info, with someone else sending me the course login info. I logged in to the course material and later found out that TTR uses their own site as a portal to use UCertify.com courseware. I went on UCertify's site to see how much the courses were, only to find they were actually considerably cheaper than what TTR charged. I tried to get a refund, but they hit back with their Terms and Conditions, pointing out "which I agreed to", saying because I accessed their online material I could no longer get any refund.
**NOTE: DO NOT access their online material within cool-off period (14 days) for full refund claim.
**NOTE: Read ToC.
**NOTE: Skip TTR the middleman, and go straight to the learning provider for the same but much cheaper courses.

I was annoyed, but if passing the training could get me a job then whatever. Through the course I was assigned a mentor and supposed to get regular contact. But I never had a single email or phone call from him. The course material from UCertify was actually good and helped me to pass the certification exams. I passed everything in 4 months and completed my "training". Got in contact with career support, and they asked me to update my CV so they could give to their partners. I thought they would be able to find me a position very soon as the advert said "job on successful completion of training". I heard nothing back after 2 weeks and got in touch to be told their partners are not doing recruitment drives at the moment, and then he said he will keep circulating my CV to the partners and contact me when something comes up. Needless to say I have not heard back and today marks roughly 5 months since my last correspondence with career support.
**NOTE: TTR is a middleman company, charging sky-high fees for their IT courses that they did not create.
**NOTE: TTR most likely won't be able to get you a job after the IT training.

Thankfully I have moved on to better things through my own diligence, but I write this review as a warning to others!

Tip for consumers: - DO NOT access/logon their e-learning material no matter how much they tell you to access it if you have 2nd thoughts after paying. Their T&C says you have 14 days from payment to request full refund as long as you DO NOT access their online material.
- TTR uses a third party learning provider to supply the courses. TTR is middleman, so just go straight to provider (UCertify), as it's much cheaper for courses.
- TTR will NOT pay for exam resits if you fail 1st time!

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