This is a copy of a letter posted in their forum I wrote to them :
I just wanted you guys to know . . . .
I was going to upgrade to version 8.1 as of 3 days ago . . . . .
I was going to not only buy the video chat but also was going to buy the login gallery plugin , the Advertising plugin, the share files plugin AND if that isnt enough I was also going to sign up for the monthly $20.00 video hosting as well . . . . .but . . . . .I needed a few questions answered . . . . . .I sent 6 messages through direct email . . . .tickets and forums . . . .and no one ever responded !
Therefor you lost a big sale ! I waited for 3 days for an answer and no one ever responded.
So what choice was I left with ?
I went to a whole new chat system !!
Bought it outright , installed it and have to say it blows Prochatrooms away !
They got you beat , not by a mile , but by 10 miles ! It is state of the art flash based and it is gorgeous ! I love it.
You could have had my business but you decided I wasnt important enough to answer , well now you get nothing from me !
I admit I was upset when you first decided to start charging people for plugins on the new version 8 , and I was not going to upgrade at all , but after thinking about it , I thought well you know , these guys work hard on these plugins to design it for a pretty decent looking system so fine , I will pay for the plugins and get a nice system to offer to my users , but after being totally ignored and tossed to the side like I didnt matter in the least to anyone in Prochatrooms, I thought to myself , do I really want to do business with people who treat people like this ? No I absolutely do not !!
Im a business man , not one of your website kids in their 20's with a hobbyist chat to entertain their friends and buddies,
( No one take offense - I dont mean it in an offensive manner, it's just an example )
I am a 53 year old man running a professional business on a professional site and use chat as a professional tool
( Im in the music entertainment business )
and the people Im associated with in my industry WOULD HAVE been hearing the name ProChatrooms .
You might be saying so what , who do you know ?
Ever heard of Bobby Vinton ? Pat Boone ? Tommy James from Tommy James and the Shondells ? How about the 5th dimension ? Any of those names ring a bell ?
These are people I do business with !
And now they will hear the name VisiChat , not ProChatrooms !
You blew it !
I have version 7 on my website as a backup and will use it ONLY in an emergency if my NEW chat system goes down , I have that right because I paid the fee to have it licensed to my site and unless you refund me my money , I will use it when I want and how I want or not use it at all.
I highly doubt that the NEW techs I am dealing with however will allow the server to go down or the new chat I just bought to not work, because they have ONSITE tech support 24 hours a day , 7 days a week , which sadly is more than I can say for ProChatrooms !
Hope your happy with your choice to ignore your customers !
You must be pretty wealthy to not have to worry about making money huh ?
Good Luck and GoodBye !
BullsEye Radio Broadcasting
All Oldies - All the time !
Proudly using VISICHAT - A state of the art flash videochat system