Jacklynn M.

Hotels.com has been the most incompetent company I have ever worked with. After spending about 7 hours on the phone with them, relocating my vacation, and getting no compensation for their mistakes, I can say that I will never use hotels.com again and will be telling everyone I know to never use hotels.com. Not only are they incompetent and useless but they are also extremely dishonest. I was told by two different people that because of the mistakes they made they would pay for my condo. When I called back to confirm, I was told I would only receive a $200 voucher for my future bookings with them instead of what was originally promised to me. Never again