This is a fantastic company the negative comments are very shocking and I can only conclude exagerated judgeing by my experience. I work for a disabled school and for 3 years now we have been buying quads from here and we use them as a treat for the children. They always reply promptly and all the bikes have been excellent. We have just received an order for 10 bikes last week and i can not say how much these bikes mean to the kids. As with any company I am sure things go wrong but fast-buggies have always replied to any queries i had. If I could give 10 stars i would