Jackie M.

I was looking for some new shoes to wear on an upcoming trip (7 day cruise to Alaska). I've been in love with the black and white Guess shoes for several years now but unfortunately they've stopped making them in the black and white. I decided to check out DSW.con because I've heard wonderful things about them in the past.
Before purchasing I looked around for any deals or coupon codes online and found one for $20 off any $40 or more purchase - I found the shoes I wanted, black and white converse and immediately checked out. I typed in the coupon code I had found online but the site wouldn't accept it. I tried about 4-5 times before giving up and opting to contact customer service via live chat. At this point I had about 10 minutes before I had to leave the house for an appointment but the lady was super nice and quickly worked with me to figure out that the code I was trying was a misprint. I figured that I was s. O. l. And would have to either leave the shoes behind or pay full price. BUT, the super awesome lady offered to honor the code by having me purchase the shoes at full price and then give her my order # so she could go in and refund the $20 - I just received my credit card statement a few days ago and sure enough she had knocked off $20.
The shoes arrived in less than a week, look SUPER cute and the best part, they're very comfortable.

I'll definitely be a repeat customer!

Thank you, DSW!

Horrible, horrible "company"! If I could give it zero stars, I would.

I ordered 3 items from their website back in January - a shirt, a pair of pants and a skirt; I received the pants and shirt a few weeks later, DAMAGED. They both had fraying all over making them completely unwearable. I contacted them and was informed that I could return the items but would be responsible for shipping cost to China OR I could keep them (and what, use them as rags?) and they would refund me with STORE CREDIT... HAHA Yeah, no! Like I'm ever buying from you again! So, after several not so nice emails, they agreed to return 20% of my purchase price to my credit card. Okay, still not great but I guess it's better than nothing.
I waited and waited hoping to get the 3rd and final piece of my order (the skirt) and that it would work out and restore some of my faith in this company... and I waited... and waited some more... and finally, today, after almost 3 months, the skirt arrives.
1. Unfortunately there's fraying on this one, too
2. It's not even the same product that I ordered. Yes, it's a skirt BUT the fabric looks nothing like shown in the pictures and the design pattern was completely different than pictured.

UPDATE: 4/15/16:

After writing this review Dresslily contacted me about my problem. They offered to refund me $20.00, which I quickly accepted. I was asked to update me review in which I replied that I'd be happy to do so once payment posted back to my credit card. It finally came through.
I'm happy that they decided to try and make this awful experience somewhat right but I'm still bummed that I have no clothes to show for it; when I had fallen in love with what I THOUGHT I was going to get. All in all I'm still out about $5 (after an initial $5 refund and now the $20 refund) but I guess it's better than nothing.