Jackie J.

My experience so far with CheapOair has been less then stellar and I've not even flown yet. I booked flights in Feb2016 for travel in Dec2016 for 5 passengers. First error occurred when I go my itenirary and notice they had my son's name wrong. I immediately called back and they would not change without a significant fee. Second error after paying the change fee, occurred when they put my son on a different connecting flight from the rest of his family. Immediately I called back and fortunately got the same employee. That error was fixed and no additional fee incurred. A few days ago I get an email that the airline has changed my itinerary, basically I have to accept change or lose my tickets and money. So I accepted the change received a new invoice today and my 5 passengers are listed, one passenger is listed twice and my son is missing. Finally found him in the system but his reservation was not changed. After spending 20 minutes with one employee then told I needed to speak with someone else to get my sons flight changed to agree with the rest of my party. Then before we could really get started the employee told me I had to call back tomorrow since his system was down. Now he asked for a call back # but can't call me back? Tells me call tomorrow and they will see if they can help me or not. Worse customer service I've had with any travel site and I've worked with all of them. Just praying this gets fixed and my travel in Dec goes smoothly. Needless to say I will not be doing any new business with CheapOair. UPDATE: I HEARD FROM CHEAPOAIR.COM AND THEY HAVE CORRECTED MY TRAVEL. MY FAMILY IS NOW ON SAME FLIGHTS TO AND FROM FLORIDA. I JUST PRAY NO ADDITIONAL CHANGES BEFORE OUR TRIP IN DECEMBER.