Jackie j.

Decent products blighted by the abject refusal of this company to address a product fault, and honour its commitment to to its supposed product guarantees. Poor installation instruction for steam cabin contrary to salesperson assurances, no response to telephone calls giving detailed explanation of fault, and no response to written complaint. Refusal to send out representative to assess and rectify faults, rendering brand new product unfit for purpose, due to problem with electric unit provided with product. Left with no option but to pursue via credit card company/court if necessary, not what you want after spending fortune on refitting, tiling and all other aspects of bathroom refit.