Jackie H.

Every time I make the mistake of shopping at ulta something goes wrong. This last time I received some tree hut scrubs and they all looked like they had been opened and dug around in. It was a mess. The second order I wanted a highlighter that was limited addition that it took two days for them to say was out of stock. Now had I known this I would have bought elsewhere. When I talk to their customer service people they are unhelpful and condescending. They even had the nerve to tell me that they would go ahead as a favor and give me free shipping on my order when my order was already free shipping. They also have been holding money hostage and refuse to give back for out of stock item. I tried to cancel items and return items with them and they are the hardest company dto work with. They make it super difficult and it takes forever. Also hot tip don't use afterpay there. The out of stock item refund I have been waiting forever for still isn't there and I can't dispute it because they said the merchant has to do it. If it were paypal or a credit card I could dispute it. After pay makes you go through the company. You know I've heard sephora has a rep for bad customer service but honestly they are five billion times better than ulta. Like I never ask for anything extra from ulta just for them to send what I ask or issue a l refund or a return refund and it's like pulling teeth. I won't shop with them again.