Jackie A.

As I mentioned before, I ordered a expensive jacket online, then had a family emergency out of town. So I put a hold on any package delivery from UPS from 3/21/2019 to 3/25/2019, received an mail from UPS that the hold was placed with new delivery date of 3/26/2019. UPS delivered my expensive jacket on 3/22/2019.

Update part: I got home from my out of town emergency. Guess what? My expensive jacket(package) was gone. Of course it was gone, I live in a apartment complex. Who ever took my $400 plus jacket, I hope Karma gets them back one day. I had ready started talking to UPS the day I got a notification that my package was delivered even though I put a hold on it not be be delivered.

UPS is telling me to call the shipper. What does the shipper have to due with it? The shipper(evo) did their part, they packaged up my jacket and gave it to UPS to deliver it to the customer(me). My package was sent by what is known as UPS SurePost. I had never hear of this, and had to look it up. UPS SurePost is a package starts out with UPS than the package gets transferred to USPS for delivery. But UPS didn't transfer my package to USPS and UPS delivered my package even though I had put a hold on it to not be delivered. If UPS had transferred the my package to USPS my expensive jacket would of been safe and sound at my apartment office until I got home, because USPS doesn't delivery to people front doors in apartment complex's.

So UPS ignored my hold, didn't transfer my package to USPS, left my package at my front door in a apartment complex and now it's gone. All UPS is saying is to call the shipper(evo). UPS is not taking responsibility for my stolen package. The shipper(evo) in trusted UPS to deliver the package to the customer(me). My front door is not a customer. My front door didn't pay for the delivery. The only responsibility my front door has is to keep unwanted people out of my apartment. The shipper(evo) is not at fault, they did there part, UPS failed to do their part.

The jacket which was a Patagonia Powder Bowl Gore Tex Ski Jacket, can't be replaced. I literally bought the last in my size and the color I wanted. Patagonia is out of stock, same with REI, Backcountry, St. Bernard's etc. I search online for 3 weeks looking for this jacket, I called every ski shop in the country looking for this jacket. Finally I found it at evo. I didn't hesitate, I bought it and my 3 week search was over.

I'm mad as mad could be. Evo gave me a refund, but I think UPS should pay for it. UPS are the ones who cause my package to get stolen, by ignoring the hold, and not transferring my package to USPS.

UPS has single handedly created the front door Theft Industry by leaving peoples packages at customers front doors. I'm thinking a Class Action Lawsuit needs to happen. When a customer pays for shipping, the shipping company needs to deliver to the customer. If the customer is not home, leave a note, not the package. UPS is greedy, they need to hire more people to handle the online shopping boom. But nope, it's cheaper, faster for UPS to drop packages at people front door then doing the right thing by keeping people packages safe.
#JUSTSAYNOTOUPS