Jack H.

I accidentally ordered the same volume pedal twice. They both arrived the same day. I called to tell them of my mistake and I needed a return shipping label. I understand that I had to pay return shipping. I had to open the package to retrieve the paperwork. They charged me a $10.00 handling fee and the return shipping was $14.50. So to return a $77.00 pedal cost me $24.50. My refund was $52.50 when it was all said and done. I've been buying musical gear from them and many other sites for many years. This was my first time returning an item to them. I will never use them again. Stick with Sweetwater.com. Best customer service. Too bad I can't give musician's friend 0 stars. They are not your "friend".