We filed a claim with this warranty company summer 2018. This firm was referred to us by our agent prior to the purchase of the home. We needed a repair to our AC unit. A solid claim in that the inspector operated the unit and found it to be adequate to warrant previous. The summer heat was oppressive. At the same time my wife was very ill. With Residential Warranty Service blessing we found an AC company that had the part and was able to arrive in short time to repair. After following all instructions from this firm they claimed we never called it in, even though we had a claim number, phone log notes, and email proving otherwise. If you have had similar treatment from this firm it seems time to file a class action suit to protect all who have been taken advantage of, and to protect future policy holders. We filed a BBB complaint, which was disregarded.