Jack B.

First we got the incorrect lockbox code. No big deal. We tried to watch a movie at 10:00 am but couldn't get the DVD player to play through the TV. So I called management and I was asked if Maintenance could enter our rental when we went out. I said no, no one is to enter unless we are at the rental. I asked for them to have Maintenance call me to set up a time for us to meet up. I was told I would receive a call from Maintenance shortly. I waited an hour, no call so I called management again and the lady put me on hold so she could call Maintenance. Maintenance did not answer his phone. Over the next three hours I called management at least 3 more times. By now I had been told I would receive a 100.00 refund due to the situation.
After approximately 4 1/2 hours I received a call from Maintenance. He said it wasn't his fault and said he had just received the call from management to take care of the TV/DVD issue. So now It seems they are all passing the Buck. He asked me if it was ok if he went into the rental without me being there. I was not at the rental and I told him no do not enter.
Upon returning to the rental I discovered that the door had been opened and then relocked (without me being present. I called management and was told the maintenance man had looked through the window and saw a bong on the table. I said there had been no smoking of anything in the house. I also stated "marijuana is legal". I was then told I would not receive the 100.00 discount.
Until the current management is completely replaced I Will Not do business with this company ever again.