Jac E.

The entire system is a mess, I was never notified that I lost my tax credit for my insurance, I got one bill from my health insurance showing that I still have a credit for June, meaning everything is fine, a couple of weeks later, around the end of May I got another bill saying I dont have a tax credit and I have to pay $387 for June. I logged onto healthcare.gov to see an online message saying I am no longer eligable. I called and was informed that if I would have called before May 15 they could have reapplied the credit for June but since it was the end of May they couldnt do it. Why would I call to fix something I didnt know was broken? I received a bill at first saying I had the credit, it wasnt until long after May 15 that I received the other bill showing I no longer had the credit, Healthcare.gov never sent me anything saying I lost it, I didnt realize I should be logging onto their site once a week to make sure there werent any new problems, that is ridiculous. The first guy transferred me to someone he said would be able to override June due to misinformation since I was not informed I would lose the tax credit before May 15. The next idiot told me that does not count for misinformation, the definition of misinformation is giving the wrong information to someone, so me getting one bill showing I am covered for June and have a tax credit it quite literally misinforming me. I asked for her supervisor, that is when I got Nikki Strong on the phone, at first she thought I lost my tax credit because I didnt file the form for it on my 2017 taxes, I did, I have confirmed with my tax lady more than onece that she filed that form, Then Nikki decides I lost it for another reason, because I claim I make 20k less this year than last year, I lost one of my 2 jobs, which is why I dont have that income, I explained to her the system is broken as it doesnt accept that someone could possibly lose their job as a legitimate reason for why you dont make as much money. I asked Ms. Strong what she would suggest I do to prove I make less money that I havent already done her response was that she wouldnt have lost her job in the first place because she knows how to keep her job, just plain nasty and not at all helpful. She told me I can appeal but still have to pay $387 for June if I want to keep my insurance, I can not afford that! She explained the appeal process takes 90 days, and it must be done by regular mail or fax where they would respond to me to my mailing address or by phone. I explained to her I leave the country Friday for 4 months and that I would not be able to receive mail at my mailing address and I would not be able to get calls unless from another iphone overseas, I asked her how she recommends I file an appeal from another country and her exact words were "well maybe you shouldnt be leaving the country" again how the hell is that helpful at all? IT ISNT! She was nasty and rude and had no desire to help anyone or give an option that was possible. Now I will have to cancel my insurance since I cant afford it which means when I return to the states in October I wont have any way to have insurance until the new year. Nikki should be fired, heck most of the uneducated, rude, straight nasty employees there should be fired.