Ja B.

From the beginning of this transaction was poor. I placed my order on a Saturday night using my bank card. Within 30 minutes the staff were claiming they received no payment and wanted me to send my bank statement proving that the money was taken out of my account. I refused because that is information that you never send, so they refused to process my order stating, until they receive the actually money from the bank they will not assist. They requested for me to send a copy of my card and I refused. What I sent was the invoice, proof of payment from the bank. So I attempted to cancel the order and get my money back, guess what, two hours on the phone the staff on are unsure what to do. I was told, if we can figure out how to do this you will receive a refund between 5 to 7 days. After expressing my frustration the lady just hangs up. After calling back to speak to a manager or someone who can help, I am told no-one was there. By Tuesday, the staff are just has clueless and collected the money that they claimed was not there. And to no surprise they don't know how to refund. This place and the staff that I encountered were a complete joke, stay away from them.