Izzy H.

I've been an ASOS shopper for years and they used to be great at shipping. However, this past year they have lost so many of my packages it's crazy. When I complain they keep making excuses and saying my package will be delivered soon when it is not. Also, the tracking never seems to be updated, the package arrives to the US and that's it, no info after that. They also try to just ship back replacement item when the package is lost and then say that other items in the order are out of stock. It's such a freaking mess. Their customer service is awful. I'm just so disappointed bc i used to love shopping on their site and I don't think I will anymore.