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Unfortunately, we are unable to locate this person as a real customer since they only left initials. We work hard to help customers understand what they are purchasing and some just don't take the time to read through our website, call our support line, or send us a chat message to ask questions prior to ordering. Then, when they are disappointed with the results they ask for a refund not understanding they purchased the wrong service for their needs.

We've been online for 20 years and have thousands of satisfied customers from small businesses to Fortune 100 clients. When users understand what they are ordering or ask for help before ordering, everything typically goes smoothly. We are only human and sometimes expectations aren't managed properly or met, and customers find it easier to blame us, then realizing they didn't read or follow instructions.

I'm sorry you had a bad experience. I'm sure we offered you some sort of credit on your account since we pride ourselves on satisfied customers and would never want to have a disappointed client leave a bad review. We would also help you with your next data set to clean your list if that is the service you ordered. If it was a premium lookup or an assisted order from an investigator we don't know since you only left initials and no way to contact you here. Why not send our support an email or call us so we can help you. Our minimum for a batch is only $7 and our minimum on premium records is only $2.50 so we are happy to offer help and account credit for future orders. When using our website, please read everything or call us if you're not 100% sure of what data you need.