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Very disappointed with the verification process. They should at least take considerations when it comes to ID. They should at least allow secondary IDs if the customer can't provide primary. Specially this pandemic, it is not easy to get ID ASAP.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments...
Dear Ivy M.,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are very sorry to hear it. The point is that we are a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay well!
Best,
Anna from the Payoneer team