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1 Review by Ivone

FareDepot

FareDepot

5/29/19

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They over charge for services that should be free in the first place and their policy is very shady! All I needed was a simply name correction on my airline ticket and their fee to do it so was almost the value I originally paid for the ticket. After a lot e-mail exchange and some time talking on the phone, with someone who was probably an outsource employee who I could hardly understand, I decided to cancel the reservation since I wasn't going to be able to use it anyway due to the name problem. They said the tickets were not refundable and to top it off they charged me for the booking cancelation on top of what I already paid for the ticket. The whole experience has been really frustrating as you can imagine. Please stay away from this company!

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