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Ivette P.

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Experience: Travel

Member since December 2019

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1 Review by Ivette

12/21/19
So we made a reservation in November 2019. We have used them all the time. However our last two experiences have been awful. The latest one had to do with the hotel not having shuttle service anymore. Their justification is that if you save your receipts you will be reimbursed for using a taxi or uber. You would think that Parksleepfly would assure all the hotels they are promoting be in compliance. However it is now 12.21.19 and we have received no reimbursement. And this is the response I received from Parksleepfly

Dec 19

Hello,

We are sorry to learn of your recent experience at Hawthorn Suites by Wyndham Sacramento.

Although we are a reservation service for the hotel, we are not involved in their daily operations. However, please be assured that we have been in contact with the hotel's management regarding your concerns and were assured they would be refunding $40.00 for your inconvenience. We have forwarded your email to the hotel's management and have asked them to follow-up with you directly.

We appreciate your taking the time to let us know of your concerns. It is only through your feedback that we become aware if we are meeting the needs of our customers, and whether our hotel partners are also meeting those expectations. We do offer reservations at other hotels in that area, and we hope you will try our service again for a future trip.

Sincerely,

Jeff
ParkSleepFly.com

So if you do book through them be sure to call hotel first to see if they provide shuttle service and the hours they run. Because our previous trip on our way back our flight was delayed and they no longer had their shuttle service available so we had to rent a taxi. Just be sure to inform yourself.

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rodb17
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