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Ivan S.

Contributor Level

Total Points
85

1 Review by Ivan

  • Vroom

2/12/20

I decided to try the online trade in and purchase of the vehicle. Was not sure but the process of appraisal and purchase seemed quite easy. I went to Texas direct Auto and found my dream car. Since I didn't see the car in person I specifically asked to make sure it has the rear camera package and tires. It was confirmed since the description online was clear. So I purchased the car of my dreams. When the car arrived it didn't have the options I requested. So I used the return policy to return it. That's when the hell began...

For four days they were claiming they can't find my car. Then the said wouldn't give me back my trade in car which means I lost the trade in tax break of $640. Then they said in orden to give me the check for my trade they need the car returned. So I called from work and drop the car at the dealership to expedite the process. Now mind you I was left with no car/no trade in car/ and no money. Then they had a glitch in the system. I wouldn't see any money to buy a new car for another 4 days. Mind you I leave in Houston not much public transportation. They said the will compensate $500. Nothing yet. Plus I am now getting a call on a daily basis to give them back my trade in.
Never again.

Ivan Has Earned 5 Votes

Ivan S.'s review of Vroom earned 5 Very Helpful votes

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